Frequently Asked Questions

Do you guys have gift cards?

  • Yes! Please send an email to [email protected] with the $ amount that you would like to add to a gift card and we will create a unique coupon code for you. We can send the coupon code to the recipient directly via email or send you something cool to print out if you’d prefer. 

How many liters does the bladder hold?

  • 2 Liters

What is the best solar charging panel to use with my RaveRunner? 

  • We like this one the best! Solar Powered Charger on Amazon *Note, this is an affiliate link and we do receive compensation for your purchase made through this link.

How long will it take for my order to be shipped once I’ve received my confirmation email?

  • Please allow for 1-3 business days for non-custom orders and 3-5 business days if your order contains a custom skin. You will receive an email with the tracking information as soon as your RaveRunner is on the way to you! 

Can I exchange my RaveRunner and/or EL Wire for a different color?

  • We happily accept product exchanges within 30 days of purchase. Items must be returned new and unused with their original packaging/tags. Customers are responsible for shipping costs. Please contact [email protected] if you wish to exchange your product and our team will be happy to assist you! 

Do you accept returns? 

  • Yes! We will accept returns for new and unused items with their original packaging/tags. Return requests must be made within 30 days of purchase to qualify for a refund. Return requests submitted after 30 days will be approved on a case-by-case basis for store-credit reimbursement only. Used items will not be accepted for a return. *Due to the nature of the item, custom skins cannot be returned or exchanged. Please contact [email protected] if you wish to return your product and our team will be happy to assist you! 

What do I do if my RaveRunner/EL Wire/UnderGlow was damaged when it arrived to me?

  • We will happily replace any items that arrive broken, defective, or suffer shipping damage. Please send us an email within 48 hours of receiving your product at [email protected] with your original order # and photos of the damaged items. *Excludes international orders (just email us if you live outside of the US and we will figure something out). 

I received the wrong item/color with my order. What should I do?

  • If you’ve received an incorrect item in your order or if you are missing an item from your order, please email us within 48 hours of receiving your package at [email protected] with your original order # and details regarding the issue. If you’ve received the wrong item, please provide photos. We will happily replace any missing or incorrect items at no cost to you. 

I forgot my Apt # or I inputted the wrong shipping address and my package was returned to the sender. How do I get my package reshipped?  

  • Please email us with the correct shipping address at [email protected] and as soon as your package has been returned to our facility we will be happy to reship it for you. The customer is responsible for the costs associated with reshipping the package due to an incomplete or incorrect address.